Visitor
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3 Messages
Frequent service interruptions with no outages reported
I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem, but not always. In the most extreme instance we were without service for several hours.
I know it’s not an issue with our Wi-Fi extenders because it impacts devices that are using the primary network not the extended network, and it affects Xfinity television service that is also using the Xfinity network. Often I cannot reset the router using the app on my phone, hence the hard reset I mentioned above.
What is the most effective way to diagnose if this is an issue with my router, or the connection to the house, or the connection from the street? I had hoped recent Xfinity work in the area might resolve this issue but the outages are still frequent and the service isn’t worth what I’m paying. Thanks.



EG
Expert
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116.1K Messages
10 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityThomasA
Official Employee
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3.3K Messages
8 days ago
Xfinity App
Status Center: https://www.xfinity.com/support/status
Texting OUT to 266278 (COMCST)
Tip: Adding 266278 to your contacts makes it easier to get service updates fast.
I hope this information is helpful. And of course, our team is also here to help!
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EG
Expert
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116.1K Messages
8 days ago
@user_pmi60c
Did you have a chance to see if any of those tips apply ?
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user_p14t9p
Visitor
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2 Messages
6 hours ago
We are having a similar issue with both our internet and our cable, they go out no fewer than 5 times a day and the picture pixelation is nothing short of horrendous, I should not have to restart/ reset my router multiple times a day especially with the prices we pay monthly...comcast has sent two different technicians out here three different times and they've replaced everything but the DVR...this is frustrating to the point of ridiculous
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