Visitor

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2 Messages

Tuesday, February 10th, 2026 2:19 AM

Frequent service interruptions with no outages reported

I have been in my current home about a year and we’ve had Xfinity since we moved in.  Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer.  If I do a hard reset of the router, it usually resolves the problem, but not always.  In the most extreme instance we were without service for several hours.

I know it’s not an issue with our Wi-Fi extenders because it impacts devices that are using the primary network not the extended network, and it affects Xfinity television service that is also using the Xfinity network.  Often I cannot reset the router using the app on my phone, hence the hard reset I mentioned above.

What is the most effective way to diagnose if this is an issue with my router, or the connection to the house, or the connection from the street?  I had hoped recent Xfinity work in the area might resolve this issue but the outages are still frequent and the service isn’t worth what I’m paying.  Thanks.  

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Expert

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115.9K Messages

2 days ago

Official Employee

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3.2K Messages

12 hours ago

 

user_pmi60c - Thank you so much for being an Xfinity customer over the years and for taking the time to share your feedback. I truly understand how important it is to have services that stay accessible and reliable—especially when you’re counting on them most. Using the Xfinity app is a great first step whenever you run into a service issue, and we appreciate you turning to it for support. Our technology and engineering teams work around the clock to keep the network performing at its best. If you ever need updates about your service, the quickest ways to stay informed are:

Xfinity App
Status Center: https://www.xfinity.com/support/status
Texting OUT to 266278 (COMCST)

Tip: Adding 266278 to your contacts makes it easier to get service updates fast.

I hope this information is helpful. And of course, our team is also here to help!

 

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