Visitor
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2 Messages
Frequent outages
My WiFi frequently drops day to day, on no regular cadence. When I use the troubleshooting chat I just get the boilerplate "Try unplugging your router and plugging it back in" which works until it drops again a day later. How can I get better support for this issue and a more permanent fix?
EG
Expert
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117.3K Messages
2 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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EG
Expert
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117.3K Messages
2 days ago
Ok, please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityBenny
Official Employee
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1.4K Messages
2 hours ago
@user_u1gfkl Thanks for adding a post to the community. As well for checking the app, that means it's isolated to the home. Have you checked to make sure the cables are in good shape, and connected finger tight? Are you using a separate router?
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EG
Expert
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117.3K Messages
1 hour ago
@user_u1gfkl
Have you had a chance to see if any of those troubleshooting tips apply ?
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