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LJBPDX
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11 Messages

Tuesday, January 23rd, 2024 6:06 AM

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Frequent interruption of service / eRouter is administratively disabled

Last week I reported frequent interruptions of service. Your technician suggested I disable IPv6, after which for 48 hours service ran continually and the cases was closed. But today, 01-22-24 frequent interruptions have returned -- see log below. How do we resolve this problem? Is it possible there's a problem with the cable line?

eRouterEvents: 72003001-eRouter is administratively disabled 01/23/2024 05:39:46 AM Informational
DHCPv4: 72001020-DHCPv4 - IP Address Released 01/23/2024 05:39:45 AM Informational
eRouterEvents: 72003001-eRouter is administratively disabled 01/23/2024 12:02:35 AM Informational
DHCPv4: 72001020-DHCPv4 - IP Address Released 01/23/2024 12:02:34 AM Informational

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8 months ago

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This conversation has been merged. Please refer the main conversation:

Frequent Disconnection Using Arris Surfboard G34 Modem

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LJBPDX

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11 Messages

8 months ago

Interruption happened again a few minutes ago. Here's the event log:

eRouterEvents: 72003001-eRouter is administratively disabled 01/23/2024 06:02:06 AM Informational
DHCPv4: 72001020-DHCPv4 - IP Address Released 01/23/2024 06:02:06 AM Informational
eRouterEvents: 72003001-eRouter is administratively disabled 01/23/2024 05:39:46 AM Informational
DHCPv4: 72001020-DHCPv4 - IP Address Released 01/23/2024 05:39:45 AM Informational
eRouterEvents: 72003001-eRouter is administratively disabled 01/23/2024 12:02:35 AM Informational
DHCPv4: 72001020-DHCPv4 - IP Address Released 01/23/2024 12:02:34 AM Informational

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XfinityBillie

Official Employee

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2.5K Messages

@LJBPDX I'm sorry to hear that the intermittent connection issue has returned. I'd like to get a better look at the signals to your modem. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
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8 months ago

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