Visitor

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6 Messages

Thursday, March 12th, 2026 1:20 PM

Frequent internet drops and lags

I have lived in my home for 10 years and carried xfinity service over from my previous home. I have never had more issues than I have the last almost 2 years. There is a considerable amount of new home construction in my area that coincides when these issues started. Techs have been out and have found nothing at my home inside or out. I have gone to the xfinity retail location and they were a little more forthcoming and showed me planned and unplanned outages in my area and noted my experience may be due to the splitting of nodes in the area.

Regardless, I have issues through out every month with either disconnects during work video conferences or lagging connection. I have 1gig+ service with the equipment to match so there is more than enough to manage my household. I have the biggest challenges between 8am-12pm. Almost everyday around noon, my internet either drops or lags heavily and I then need to switch to mobile or my hotspot to finish a meeting. I'm not sure what the issue is and was willing to give some time, but this is becoming untenable and effecting work. Below is the status from modem as of this morning which does not look normal.

I really would appreciate some sound guidance, action, and transparency on issues in my area and how to get back to stable service. Without a long-term resolution, I will have to consider changing providers after 20 years.

 

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Visitor

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1 Message

2 days ago

This happens to me too. I work remote and like clockwork - ~730 am and around ~1pm temporary disconnect. I upgraded my router from the recommended list, went way beyond my needs, but still an issue. Customer Service keeps telling me its on my end. I've recently gotten a Starlink for some rural work and have never had an outage, even though its not exactly cost competitive I might need to switch.

Official Employee

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2.4K Messages

5 hours ago

Hello, @user_gn7anb! Thank you for taking the time to create this new post regarding your ongoing service concerns. I'm sorry to hear about the trouble you've had getting this resolved, and I'd love to see what our Digital Care Team can do to help! Before we take a deeper dive into things, remotely troubleshooting and/or scheduling a technician if necessary, have you recently reviewed these Connection Troubleshooting Tips? That's a great place to start, so please let me know if you notice anything that can be adjusted on your end. Otherwise, we'll probably prompt you to send us a Direct Message so that we can take a closer look at everything. I appreciate your time on this, and look forward to helping!

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