frequent disconnect g34

frequent disconnect g34- Arris stated upstream power needs to be increased. How do I get Xfinity to do so?

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XfinityThomasC

Official Employee

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2.4K Messages

3 months ago

Hello, @sipslg01 we can assist with adjusting you upstream power. Thank you for following the community guidelines and making a public post. I have your direct messages and will continue our conversation there going forward.

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sipslg01

New Poster

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6 Messages

Apologies for the delayed response. 3rd Tech came out, determined there was a node problem. I assume it was fixed, worked better for 10-14 days but not the problem is back and it's just as bad as ever. Multiple drops daily, same critical error message and power level problems. I've tried to reach out to the last tech but he doesn't respond. Any assistance would be appreciated.

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2 months ago

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XfinityFrank

Official Employee

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1.3K Messages

Hi there, @sipslg01! Thanks for going back and creating a public post per the forum rules. Sorry to hear your issue continues! We do see your private message and will continue with you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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EG

Expert

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109.7K Messages

3 months ago

@sipslg01 @XfinityThomasC ...

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

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frequent disconnect g34

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