Skip to main content

    Support

    Offers

M
Malkiyyah
1st Topic
1st Like

3 Messages

Saturday, March 1st, 2025 9:14 PM

Frequent (but short) internet outages

Hi there. Lately, I've been experiencing frequent (but short) internet outages through my home network. This happens at all hours of the day, and happens regardless of activity (surfing, streaming, gaming, etc.). The outages last between 30 ~ 90 seconds, and while my router does a great job of smoothing out these bumps for a lot of content, it can't do it all. Speed tests from both Ookla and Eero show great results, at least for those slices of time.

I'm unsure if this is a hardware issue or an Xfinity issue, but figured I'd ask here.

Hardware:

Modem: Arris Surfboard SB8200
Router: Eero Mesh 6

Let me know if there's anything I left out that could help, or logs to provide, etc. Thanks!

Question

 • 

Updated 

1 month ago

46

2

EG

Expert

 • 

109.7K Messages

1 month ago

2

0

Malkiyyah

3 Messages

Will do. Have done all the normal restarting and resetting. Checking logs and tolerances now.

Like

Reply

1 month ago

0

Malkiyyah

3 Messages

When it comes to Signal Levels, my Status screen doesn't quite have the same breakdown, but it's close enough. The only things I see outside of tolerance is the Upstream Power: the article you linked states that I'd want to see between -2dBmV and +2dBmV, and I'm seeing Power readings of 40.0 and 41.0 dBmV. Not entirely sure if it's the same value, as the document calls it Upstream Receive Power and mine is just labeled as "Power" in the "Upstream Bonded Channels" section, but felt worth mentioning.
 As far as event logs, I'm seeing the following listed as Warnings or Critical:
Warnings:
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO

Critical:
Config File Rejected due to Invalid or Unexpected TLV 11;

Like

Reply

1 month ago

0

XfinityChelseaB

Official Employee

 • 

1.6K Messages

1 month ago

Hello @Malkiyyah, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

0

0

forum icon

New to the Community?

Start Here