Visitor
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1 Message
forgot Gateway password
What can I do if I once reset the PW to my Gateway, but forgot it? If "factory reset" is the answer, please explain how it is done. Thx
Visitor
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1 Message
What can I do if I once reset the PW to my Gateway, but forgot it? If "factory reset" is the answer, please explain how it is done. Thx
EG
Expert
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113.2K Messages
4 days ago
If you are referring to the password to access its internal user interface pages, hard reset the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. The user name and the password will now become the defaults of admin and password. As an FYI, you will lose any customized settings, and they will need to be re-configured from scratch.
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XfinityJanelle
Official Employee
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1.8K Messages
2 days ago
HI @fjrio3 Thank you for reaching out on the Xfinity Community forums! I understand how frustrating it can be to forget a password, especially for something as essential as your internet gateway. Please take a quick peek at these options: https://www.xfinity.com/support/articles/view-change-wifi-password.
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