Hey there, @user_i81att, thanks for reaching out through Xfinity Forums regarding your account and speeds. We would be happy to help you with troubleshooting. Our experts put together some troubleshooting steps to try: https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c. Have you tried any of these steps?
@user_i81att Let us know if those steps work or if you are still having issues! We are happy to help you with troubleshooting!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Rebooted router via App. Fast.com currently showing 290Mbps, but it has been fluctuating from slow to fast. Periodically testing fast.com. Fastest time recorded is 380Mbps (no where near 1G)
user_i81att Good morning, I completely understand how frustrating that can be, especially on a Gig plan. Over WiFi, you usually won’t see the full 1 Gbps speed. Things like distance from the gateway, walls, device limits, and network traffic can all impact your results. Speeds like 300–400 Mbps can actually be normal over WiFi depending on your setup. The very low speeds you saw earlier point to a temporary issue, like interference or a brief drop, especially since they improved after a reboot.
If you’re able to test with a wired connection, that will give the best idea of your true speed. From there, we can figure out what’s affecting the WiFi and work to improve it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi Christy, Thanks for the reply. This is my daughters apartment during the college school year, and I'm visiting during the summer break. I measured her wifi speed because she was using her cell plan's hotspot during the school year due to issues with her wifi speed. Wifi is currently working, with speed 72 Mbps.
user_i81att Thank you for keeping us posted so we can make sure your Xfinity internet is working flawlessly. Do you have a device with an ethernet port that we can use to test the speed here: https://speedtest.xfinity.com/ over a hardwired connection? When you open the Xfinity app and troubleshoot your internet connection, what suggestions does it give you? You can find instructions here if needed: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeniece
Official Employee
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4K Messages
11 days ago
Hey there, @user_i81att, thanks for reaching out through Xfinity Forums regarding your account and speeds. We would be happy to help you with troubleshooting. Our experts put together some troubleshooting steps to try: https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c. Have you tried any of these steps?
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user_i81att
Visitor
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4 Messages
22 hours ago
Hi Christy, Thanks for the reply. This is my daughters apartment during the college school year, and I'm visiting during the summer break. I measured her wifi speed because she was using her cell plan's hotspot during the school year due to issues with her wifi speed. Wifi is currently working, with speed 72 Mbps.
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