Visitor
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5 Messages
Fan on xfi gateway very loud all of a sudden
Just started this morning,the fan on the gateway started to make a very loud noise for a few minutes and stops,and 10 minutes later it does the same thing for a minute and then stops. It's done this a half a dozen times. The gateway seems to be working properly and internet service is fine. Seems like the fan is on its last leg.
Accepted Solution
EG
Expert
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109K Messages
2 years ago
A well known problem. The cooling fan is malfunctioning. There is no fix other than to get it swapped out for another. Take it to your local Xfinity store or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
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Accepted Solution
user_22defa
Visitor
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5 Messages
2 years ago
Ok thanks for the info...
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XfinityKei
Official Employee
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1.3K Messages
2 years ago
Hi @user_22defa Thanks for coming to our community for help! We can definitley get the equipment swapped out. I will meet you back in the direct message. In the future, we ask that you please only ever post your question on the most appropriate public forum board and remain patient. If needed, our team will invite you to send us a direct message. Sending unsolicited direct messages to our team, any Official Employee, or any Xfinity Forum user does violate our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. While we would never want to get to that point with any user, violations to those posted documents could result in a revocation of a user's Xfinity Forum posting privileges.
(edited)
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StoneBuz
Visitor
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5 Messages
2 years ago
I am paying for the 1200mbps package and I am CONSTANTLY getting under 20 mbps. 1% OF MY DATA PLAN.
This has been an ongoing issue since 11/2023 and xfinity has done nothing but replace the modem with an even worse one than before. How do I pay $100 for 1200 Mbps and only get 20Mbps,?? Thats absolutely revolting.
All the resets, unplugging the router, and necessary tests have been done. I am at a loss of what to do here and am about to switch my internet provider because xfinity has always had some kind of issue with the way they do things
Does anyone else have this problem and can suggest something to do? (Don’t suggest resetting my modem or I will lose it)
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