Visitor
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1 Message
Extremely Slow Internet Speeds on Gigabit Plan – Need Support
I am paying for Xfinity's Gigabit Plan, which advertises download speeds up to 1,100 Mbps, but my recent speed test showed only 34.8 Mbps.
Everything in my home is running extremely slowly, and I am very dissatisfied with the service I am receiving.
I would like an Xfinity representative to investigate this issue, help resolve the slow speeds, and discuss a billing credit for the poor service.
XfinityJanelle
Official Employee
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2.5K Messages
3 hours ago
Hey @user_j674h0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach otu regarding your internet speeds . I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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122.9K Messages
3 hours ago
@user_j674h0 @XfinityJanelle
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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