Skip to main content
bianca_d
1st Topic

Visitor

 • 

2 Messages

Tuesday, February 10th, 2026 7:58 PM

Extremely slow internet connection

Our internet speeds (download AND upload) have been constantly dropping below 1MB/s. This is a recent issue and has not happened over the past year of having this service. We have restarted our internet through the app and by unplugging + replugging the modem/router - speeds recover for a couple minutes then drop below 1MB/s again. Xfinity assistant and the app are all telling us that the connection is good and nothing is wrong, but it is clearly not good. We have not been able to connect to a human assistant. Can someone help? 

Question

 • 

Updated 

16 hours ago

25

3

0

Oldest First
Selected Oldest First
EG

Expert

 • 

116K Messages

3 days ago

1

0

bianca_d

Visitor

 • 

2 Messages

I've tried resetting through the app, resetting by unplugging and replugging, hard resetting by holding the back button on the modem, checking all the cable connections - nothing has fixed these issues. I am getting less than 30MB/s download and upload on my laptop (wifi) and less than 1MB/s (!) download and upload on my mobile device. Both are on the 5GHz band. Can you give specific advice instead of a generic list of tasks? Or can someone help directly? There doesn't seem to be "outages" in the area, but nothing else is explaining the sudden and extreme drop in speed. 

(edited)

Like

Reply

3 days ago

0

EG

Expert

 • 

116K Messages

3 days ago

So your modem's signal levels are all within specs ?

0

0

XfinityChelseaB

Official Employee

 • 

2.2K Messages

16 hours ago

Hello @bianca_d, thank you for reaching out and making a post on our Community Forums and we would be happy to help. 😊 It looks like our expert @EG has already provided you with great steps to start troubleshooting your connection concerns. Were your signals in spec? We just want to make sure you get fully taken care of. 

0

forum icon

New to the Community?

Start Here