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user_vxljm8
1st Topic

5 Messages

Friday, October 27th, 2023 3:03 AM

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Extremely Slow Internet At Peak Hours

Usually during the evening and especially weekend evenings, speeds will drop to anywhere from 3 to even 0.5 Mbps, and we are paying for 800 Mbps! I'm wondering if others are having similar issues, because it seems like Xfinity's network can no longer handle the congestion, and I wonder if something can be or will be done about it.

Question

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Updated 

1 year ago

 • Edited

1.3K

2

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XfinityJeniece

Official Employee

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3K Messages

1 year ago

Hey there, @user_vxljm8 thanks for reaching out through Xfinity Forums regarding your internet connection issue. I definitely want to help with ensuring your speeds are working properly! I know my household enjoys streaming and gaming on the weekend evenings. Are you getting the right speeds besides the evenings? How are your devices primarily connected, wirelessly or hardwired with an Ethernet cable? 

6

user_oqx12s

1 Message

1 year ago

Same issue, I'm paying for 1000MB but gets painfully slow every night around 7 pm PST. I'm not even streaming and the app barely works. Is this really just congestion?

(edited)

2

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user_vxljm8

5 Messages

Xfinity was able to fix the issue for us after sending a tech out to confirm the congestion. They scheduled a day for some downtime to work on the Internet around our area.

1 year ago

0

XfinityAlfonso

Official Employee

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1.6K Messages

Hey there @user_oqx12s what sort of self-troubleshooting have you gone through already? Have you had a chance to look over the answer post from our amazing Experts here on the Forums? This is an invaluable resource for all things internet troubleshooting. Information like this will really help us narrow down what and where potential issues could be. 

 

ANSWERED: Tips for troubleshooting your Xfinity Internet connection

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1 year ago

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