Frequent Visitor
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13 Messages
Extremely slow gig internet
My old post was closed but you can find it here:
This issue still hasn't been fixed. I was originally told it would be fixed in April, then June, then August etc. Now I'm being told November. Basically, the area is over subscribed and because I live in a poor neighborhood and I'm the only gig customer, they're in no hurry to repair it. Today, my internet hit .01 Mbps. Constant drops every evening. It's pretty bad. But there's really nothing I can do. I might end up going with StarLink if it gets pushed past November. I'm still working with a Corporate rep, but still no fix. Very disappointed as this has been ongoing for about a year now.
If anyone has any recommendations for how to get this fixed, please let me know!
XfinityJorge
Official Employee
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1.7K Messages
27 days ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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106.9K Messages
27 days ago
@AngryKalEl @XfinityJorge
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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