Extremely high data usage on home internet
How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet?
My area was hit by Hurricane IDA at the end of August. My internet and cable was out for about a month. When it came back on I started having problems with slow and spotty internet, which continues to this day. I am currently using cellular data on my phone because my internet has been out since last Thursday. It’s been a week.
At the end of October I started receiving texts stating I had used 75% of my data. Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. I’m even accumulating data usage with no internet connection. Please if anyone else is having a similar problem let me know. If I can’t solve this problem, I’ll have to say goodbye to Comcast.
1 year ago
I've had this problem too, although not to your extent. There is definitely something wrong with their usage counter. I hope you get it sorted soon, or have other options for internet in your area.
1 year ago
I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway.
I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. Not even half the months data cap of 1000 GB (1TB)
I have spent hours trying to reach someone at Xfinity/Comcast customer service who even understands how the cap works or what a Unifi Security Gateway is... I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.
There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy.
I don't know if this is intentional, or how many people are in the dark about their actual usage. But it sure seems like I'm being taken for a fool. They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. If it feels, smells, and sounds like a scam...
How many others are being taken advantage of in this way? I will be cancelling services with this predatory provider.