Explaining bill increases

user_ocnhtq We understand how unexpected bill changes can be frustrating. While we haven’t made changes to your speed, some factors like promotions ending, taxes, or regional rate adjustments may impact your bill. We’d be happy to take a closer look and go over the details with you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!