1 Message
Experiencing constant connection drops
I've been a customer for a number of years, and have recently noticed a degradation of service. I work from home, and notably during my last remote video meeting with my manager my internet dropped out 7 times in 30 minutes, making for a very frustrating and frankly career threatening situation. I need this resolved, and quickly, if I'm going to keep this service.
I have a wifi connection for my laptop, and for the last 2 months this problem has steadily gotten worse. As stated before, I am experiencing drops of service in my Google Meet or other internet based video conferencing calls that affects my work. What I am experiencing seems intermittent, but roughly every 5 minutes I'll have 20 seconds where I lose my connection. This has happened on multiple different sites, notably including several times during my attempt to sign in to xfinity and post this message today. This has also occurred on multiple different devices, including: my wired connected PC, my laptop, and our various phones and tablets.
EG
Expert
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109.7K Messages
3 months ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityRaf
Official Employee
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836 Messages
3 months ago
Good afternoon @user_w481ov. If you could please send our team a direct message with your full name and full address, we can look into what is causing your connection issues.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
As a reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. Please create a public post in the appropriate board. If an Official Employee needs to work with you via DM, they will invite you. Please, use these links to learn more about appropriate
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EG
Expert
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109.7K Messages
3 months ago
@user_w481ov
Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these open / public help forums. Thank you.
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user_ojv76a
2 Messages
1 month ago
I’m having this issue several times a day!! It’s pathetic!!
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EG
Expert
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109.7K Messages
1 month ago
@user_ojv76a
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. Dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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