Visitor
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3 Messages
Excess usage
I’m getting excess usage notifications which is impossible given my history and the fact that I’ve reached 90% of the max in only the 1st 8 days of September. I called and was told to change my email and internet passwords which I did. But it doesn’t seem to have helped. This needs to get fixed!
flatlander3
Problem Solver
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1.5K Messages
3 years ago
You are left with three possible solutions if you are using Xfinity gear.
Your neighbors may have MoCA devices connecting to your gateway via coax. You can look at their app, and see if there are any devices connected you do not recognize. Although their app is rotten and may not show you every device connected I'd look there first. You may need a POE filter (point of entry filter) installed where the cable comes into your house. If you have no MoCA devices yourself or a cable TV set top box, you can put it on the back of your gateway. They're $5 on Amazon.
Get rid of the Xfinity gear, and buy something that will show you data used by every device. You'll save $14/month on rental fees.
Pay for unlimited -- although, I'd be more concerned about which device went insane and is using data, and why.
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