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Tuesday, January 14th, 2025 11:34 PM

Ethernet stopped working, Wifi works fine

Wifi is working fine. Issue is the ethernet port stopped transmitting internet through the X1 modem. There is a blinking green light where the ethernet cable is connected. Front of modem is solid white light.

Prior to an outage last Friday, the ethernet worked fine, but now it does not. Other than that, nothing else is different. I believe the light at the port where the ethernet cable was plugged into used to be solid green when working as expected.

I've tried the following:

  1. Reset modem through the app. Reset modem by unplugging it, waiting 10 minutes, plugging back in.
  2. Trying different ports (there are 4 on the back of this modem, and I can tell the difference between the phone line and ethernet ones, so no, I did not plug into the phone line and expect it to work)
  3. The issue is not the devices I used to have ethernet connected to. It is the modem.
  4. The issue is not the cables. They are brand new and working as intended. Everything is secure, and I did try unplugging and re-plugging securely into the devices.

Any help is appreciated. I've read conflicting info on this forum about the light colors and what blinking v. solid means. 

Thank you.

Official Employee

 • 

1.9K Messages

20 days ago

 

user_nqv2xo Hello there! Thank you for taking the time out of your day to contact our team over our Forums. We see that you are having issues with the modem and trying to get the ethernet ports to work. I appreciate you providing us with all the troubleshootigns steps you have preformed and for being proactive. To get started can you send you send us a DM with your full name and address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

Expert

 • 

108.3K Messages

19 days ago

@user_nqv2xo @XfinityJorge 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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