2 Messages
ETHERNET IS WORKING BUT WIFI IS NOT!
My Wi-Fi has been out for several days now, and I’ve exhausted every recommended troubleshooting step. I’ve:
- Restarted the modem multiple times.
- Checked and toggled bridge mode through the admin panel at 10.0.0.1.
- Followed every guideline provided, repeatedly.
Despite all this, I haven’t been able to get in touch with a live agent for further help.
Could someone assist me directly or escalate this issue? It’s impacting my work and daily life, and I need a solution ASAP.
Thank you.
EG
Expert
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107.1K Messages
28 days ago
Before getting it swapped out for another, have you tried hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds ? This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.
Good luck !
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EG
Expert
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107.1K Messages
27 days ago
Seems it's time to try a swap for another. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
https://forums.xfinity.com/conversations/customer-service/return-equipment/65a4a84c5bd1d830a320eb99?commentId=65a5460d56b4cf679443d743
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XfinityBillie
Official Employee
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2.8K Messages
26 days ago
@user_dbg4a6 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. It looks like @EG may be right, and the modem may need to be swapped. I'm happy to try a few troubleshooting steps on our end though to see if we can get your Wi-Fi working again. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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107.1K Messages
26 days ago
@user_dbg4a6 @XfinityBillie
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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