Visitor
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3 Messages
Err address unreachable
Hi, after installing new Xfinity router, we are getting err address unreachable for some sites on laptop. I spent 1.5 hrs on chat w agent and still not resolved. Help!
Visitor
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3 Messages
Hi, after installing new Xfinity router, we are getting err address unreachable for some sites on laptop. I spent 1.5 hrs on chat w agent and still not resolved. Help!
CCAlisha
Problem Solver
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571 Messages
2 years ago
Hello, thank you for reaching out to our Xfinity Community Forum! I am sorry to hear after installing your new modem you are having troubles accessing all sites. Is this only occurring from your laptop? What troubleshooting steps have you tried thus far? @user_70059b
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user_70059b
Visitor
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3 Messages
2 years ago
It’s the printer and laptop. Printer error references MAC settings on router. We have cleared cache and cookies. Restarted router. Reset network. Turned off virus protection. Gave agent 3 sites I couldn’t access. Two are secure, one was not. At this point I’m ready to go back to old router.
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