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user_0gigy3
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Monday, September 15th, 2025

Equipment shipped too early

I set up an Xfinity service yesterday for the new apartment I'm moving to and scheduled a delivery date for 9/29 as I will not be moving in until the 30th. I received an email from UPS that my package is arriving tomorrow. I do not live there yet and assume that there are still other occupants there. I have no way to get the package, and don't move in for another 2 weeks. Am I responsible for this and is there a way to get new equipment shipped at the proper time if, as I suspect, the original package is not still there in two weeks? Thank you

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45 minutes ago

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EG

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113.3K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.2K Messages

45 minutes ago

 

user_0gigy3 Let's pull up your account and take a look. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
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  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
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  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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