Visitor

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15 Messages

Wednesday, August 13th, 2025 8:52 PM

Closed

EPON FTTH with XB7 Gateway questions

Hey Xfinity, i'm a student and need bridge mode. Can someone help answer some questions about the CGM4331COM device? Let me know who would like to be DM'd.

Thanks.

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Official Employee

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2.6K Messages

9 months ago

Hey @LeakBound, Thank you for visiting our official Xfinity Forums Community support page. It appears you are using our Xfinity xFi Gateway, more specifically the XB7 model. You can quickly and easily enable Bridge Mode by logging into the Admin GUI. You can find the steps by visiting our 'Use Bridge Mode on your wireless gateway' support page. Please let us know if you have any additional questions. 

Expert

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117.8K Messages

9 months ago

@LeakBound @XfinityThomasC 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

Visitor

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15 Messages

So i have isolated my problem. My cat6 cable was partially failing and only gave 100mbps, I replaced it with a new cable and my issue is resolved. Everything is working as intended.

Expert

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117.8K Messages

9 months ago

@LeakBound 

Thanks for updating your topic ! Glad you got it figured out ! Now closing your solved topic.

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