Visitor
•
4 Messages
Enabling Advanced Security is stuck
Hi, I activated a new XB7 modem 2 days ago and all went well except the Advanced Security is stuck. It says "Enabling Advanced Security" And "hang on while we finish setting up" "We are still setting up advanced security. Please wait at least 10 minutes" That was 2 days ago and it's still stuck on that. I have restarted my modem, no luck. I unplugged the modem, no luck. I'm stuck!
EG
Expert
•
111.4K Messages
4 years ago
You may want to try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. As an FYI, the user name and the password will now become the defaults of admin and password. And you will lose any customized settings, and they will need to be re-configured from scratch. Any luck ?
0
0
user_021042
Visitor
•
4 Messages
4 years ago
So if I do the reset, it's going to mess up the modem? I'm not following the user name and password becoming the admin and password, by admin do you mean the xfinity login in or my wireless network log in? I don't know how to configure my modem from scratch, the set up was easy and my phone scanned the barcode and captured everything from my old xb3. I find it odd that it said success and I'm fully online and everything is good except the security. I don't know why it's still enabling. Do I have any security?
2
0
user_d09eb1
Visitor
•
5 Messages
4 years ago
I have the same problem, the app showing Advanced Security enabling, please wait, it will take 10 minutes….. it’s been 4 days and many calls to Xfinity. All the way up to tier 3 support, while I was in the Xfinity store. They said this had occurred before. The tier 3 support tried multiple things then said they refreshed my account. I couldn’t verify if it worked from the store. Went home. No change. App has been uninstalled and reinstalled multiple time. They said the feature of advanced security is enabled according to their systems.
0
0
EG
Expert
•
111.4K Messages
4 years ago
@user_021042 @ComcastRob
Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
1
0
user_5bd266
Visitor
•
2 Messages
4 years ago
I have the same problem with advanced security not enabling. Should I hook up the old modem? (at least the advanced security worked on it)
4
0
hlb74vt
New Poster
•
2 Messages
4 years ago
I am having the same issue. I tried the factory reset and it still isn’t fixed.
2
0
EG
Expert
•
111.4K Messages
4 years ago
N.M.
................
0
0
user_soverall
Visitor
•
1 Message
4 years ago
Same issue, is there no way to fix without a factory reset?
0
0
user_d09eb1
Visitor
•
5 Messages
4 years ago
My issue seems to be resolved, without me doing anything. (Other than fret about what was going on!) I got a notification on my iPad that Advanced security was available. Tah dah! Solved. The former Message in the app about enabling is gone and I can see the security checks. Patience is a virtue?!?
2
0