Email regarding speed increase, but no increase

Thanks for the reply! I have the Motorola MB8600 modem, so there should be no problem, as it does up to 949mbps wired. I'll send that message though. And, I just turned the modem off and back on, like I always have with speed increases, just throwing that out there. :)

Before I got the same email today, I tried this A.M. (with no luck- to LOWER my speed. I noticed on statement that I have FAST internet and is $90.00! Good grief, I don't need fast internet and I am the one person using it. The xfinity assistant was totally useless! Shouldn't have bothered! I now have a cable(due to another issue) laying in my yard and who knows how long it will tale for them to bury it. I am really about ready to go to another server!

@Taipan4046​ Just throwing this out there....the promotions last 12 months, and I always know when they expire, and get a new one, so it doesn't go up. I have fast too, and don't pay that. I've been with them over 5 years now, and have never had my price increase. Just offering a suggestion. :)

Hey there, Taipan4046, thanks for reaching out through Xfinity Forums regarding your services. We would be happy to help with your current services to ensure they are working best for your needs, and we can help with the cable line. We do not want to lose you as an Xfinity customer, and you have reached the right place! 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Thank you for reaching out to us @user_shh4md! Are you noticing these speeds on a wireless connection or a hardwired connection using an ethernet cable and a computer or laptop directly connected to the modem? If you haven’t already, please try these troubleshooting tips.

I tested a few times a week and I've finally gotten the upload increase on my Gig plan. Uploads went from 24 to 34mbps. I guess it's something!

Hello, @user_x40oki thank you for reaching out over Xfinity Forums you've contact the right place for support. I'd definitely like to investigate the upload speed further if your still having issues. From experience, I've seen that the modem may need to be reprovisioned from our end at times for the correct enhanced speed bootfile is recognized. 

For customers who have their own modem, here is a great place to check to ensure the modem can support enhanced upload speeds on our network (there will be a specific section with the enhanced speed equipment): https://www.xfinity.com/support/devices/

Please let me know if you need further assistance, I'm here to help. 

@acillatem The following are the current list of compatible modems with our Next Generation speeds: Hitron Technologies CODA, Hitron Technologies CODA56, Netgear CBR750, Netgear CM3000, Netgear Nighthawk CM2500, Arris G20, Arris G34, Arris 36, Arris G54, Arris S34, and Ubiquiti UCI. Switching to one of these would provide the new upload speeds.