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acillatem
20th Anniversary celebration
Rousing Reactor
Expressive Exchange

Contributor

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114 Messages

Friday, March 14th, 2025 12:17 AM

Email regarding speed increase, but no increase

I just got an email telling me my speed increased by 100mbps. It didn't say anything about rebooting the modem, but that's usually how that works, so I did. My speeds di

did not increase at all. Did I miss something, or??

Thanks in advance!

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Updated 

1 day ago

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XfinityRay

Official Employee

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2.6K Messages

3 days ago

Good afternoon, @acillatem! The speed increases are awesome! We are always happy to keep making things faster! You did the right thing to reset the modem. That usually checks for any updates from our end and will update your speed. You also need to have a compatible modem with our enhanced speeds. They are listed at the top of page 1 on that link. Let's take a look at your account. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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acillatem

Contributor

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114 Messages

Thanks for the reply! I have the Motorola MB8600 modem, so there should be no problem, as it does up to 949mbps wired. I'll send that message though. And, I just turned the modem off and back on, like I always have with speed increases, just throwing that out there. :)

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3 days ago

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user_shh4md

1 Message

3 days ago

I just got the same email and my download speed actually dropped from 105.84 Mbps to 18.55 Mbps, and my upload speed actually dropped from 76.15 Mbps to 17.03 Mbps (these results on 3/6/25 and 3/13/25, respectively). Thanks xfinity!

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Taipan4046

Regular Visitor

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10 Messages

Before I got the same email today, I tried this A.M. (with no luck- to LOWER my speed. I noticed on statement that I have FAST internet and is $90.00! Good grief, I don't need fast internet and I am the one person using it. The xfinity assistant was totally useless! Shouldn't have bothered! I now have a cable(due to another issue) laying in my yard and who knows how long it will tale for them to bury it. I am really about ready to go to another server!

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3 days ago

acillatem

Contributor

 • 

114 Messages

@Taipan4046​ Just throwing this out there....the promotions last 12 months, and I always know when they expire, and get a new one, so it doesn't go up. I have fast too, and don't pay that. I've been with them over 5 years now, and have never had my price increase. Just offering a suggestion. :)

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3 days ago

0

XfinityJeniece

Official Employee

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2.9K Messages

Hey there, Taipan4046, thanks for reaching out through Xfinity Forums regarding your services. We would be happy to help with your current services to ensure they are working best for your needs, and we can help with the cable line. We do not want to lose you as an Xfinity customer, and you have reached the right place! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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XfinityAldrik

Official Employee

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2K Messages

Thank you for reaching out to us @user_shh4md! Are you noticing these speeds on a wireless connection or a hardwired connection using an ethernet cable and a computer or laptop directly connected to the modem? If you haven’t already, please try these troubleshooting tips.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

0

user_x40oki

1 Message

3 days ago

Same. Speeds are exactly the same.

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acillatem

Contributor

 • 

114 Messages

3 days ago

They are trying to tell me my modem isn't compatible with the enhanced speeds. The Motorola MB8600 supports up to 1000mbps, so don't know where they get that from.

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