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user_c958xq
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Thursday, June 27th, 2024 5:55 PM

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Dual Band Setup

I am paying a premium for the Dual-band setup. However, my 5gHz only appears to be working when looking at my modem (blinking light). I have a Blink security camera and Hatch alarm system that require the 2.4gHz connection. Please assist so I can take advantage of the service offering I am paying.

Question

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Updated 

10 months ago

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XfinityJorge

Official Employee

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2.1K Messages

10 months ago

 

user_c958xq Hey there! Thank you so much for using our Forums and for reaching out with the issues you are having with your set up. Our team is here happy to help and we have your back. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

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EG

Expert

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110K Messages

10 months ago

@user_c958xq @XfinityJorge 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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