Visitor
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2 Messages
Drops in signal strength
Signal drops intermittently from approximately 1300 to 50 or less. Upstream power shows 54.5 dBmV. Logs show constant WIFI vap is set to down followed by the radio1, 2, and 3 resetting. I need a line technician to check the node and outside lines. I don't know where to call to start this service request.
XfinityJanelle
Official Employee
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2.2K Messages
2 hours ago
Hey @user_y5f5lq , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your signal for the internet connection. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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