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user_dd7863
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24 Messages

Thursday, June 12th, 2025 11:18 PM

Dropping packets

Please for the love of all that is holy... Fix the internet issues in the 33015 Zip Code in Miami, Florida. Always... nothing but, packet drops. You're the only ISP in my neightborhood and you're not doing your job.

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Updated 

11 hours ago

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XfinityJanelle

Official Employee

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1.6K Messages

1 day ago

Hey @user_dd7863 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. I would be more than happy to offer my assistance looking into this further for you. Does this happen at one specific time of day or is it sporadic? Are you losing connection completely or only to a single device?

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user_dd7863

Visitor

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24 Messages

This always happens on my PC connected through ethernet directly to the modem. Stop blaming customers and actually have someone who knows a darn thing about how nodes work to come fix this. I literally never bad a problem for years before 2024 but, it's only been an issue. Always packets dropping. Stop blaming me for it already, my PC is relatively new and has 0 issues.

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11 hours ago

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user_dd7863

Visitor

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24 Messages

I can't even look at modem stats anymore because your update from like nearly a year ago bricked the modem stats page so I can't ever see what the power levels are or anything. Like when are you guys actually going to come clean for your mistakes?

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11 hours ago

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XfinityShawn

Official Employee

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1.6K Messages

 

user_dd7863 No one is blaming you or any other customer as that wouldn't make sense for us to do. We are here to help troubleshoot, and get a technician appointment if needed. We can take a closer look into your issues today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 hours ago

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XfinityShawn

Official Employee

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1.6K Messages

 

user_dd7863 Send us a DM, and we can further look into this. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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