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nhus
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Monday, March 30th, 2026 4:46 PM

dropped wifi and ethernet connection on work laptop connected to work vpn

Hello,

I have a TP-Link XE75 Pro mesh router with an ARRIS SURFboard modem. Starting 2 weeks ago, my work laptop continuously drops my internet connection. I can only stay connected to my Verizon Hotspot with no issues. Anything going through my router fails.  I had an older amazon eero mesh router prior to this weekend. I spend $400 upgrading my router, thinking that had something to do with it. Now, on the new router, everything is still disconnecting.  

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28 days ago

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XfinityPeterH

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2.7K Messages

28 days ago

 

nhus Working from home and spending countless amount of funds on tech is something I relate to with you on and would be reaching out if I were in your shoes too. Our team is happy to help work with you on a proper resolution. Let's pull up your account and make sure your new equipment is listed on your account. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514


 

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EG

Expert

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117.7K Messages

28 days ago

@nhus @XfinityPeterH 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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