1 Message

Wednesday, March 22nd, 2023 2:22 AM


dropped signal

For months now, I have been struggling with slow and choppy wifi after "upgrading" to the Motorola MB8611. I logged into the modem this evening to see a series's of MDD message timeout errors all down the page. Can a tech come out and take a look at the wires? I have unplugged and reset my modem a million times and can't seem to shake this issue.

Official Employee


980 Messages

1 year ago

Hey @user_ffa6fa


Thank you for taking the time to review our Xfinity Community Support page. We would be more than happy to troubleshoot the issues you are encountering with the Internet services. Have you checked the quality of all the coax cables and connections such as ensuring the cable is in good quality with no hard bends, kinks, cuts, or bite marks? And that all connections are secured and screwed in tightly? Would you be able to check these and let us know if you make any changes? We hope to hear from you soon.  

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