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Downstream light blinking, but gateway status page says "looks fine"
I have a NetGear Nighthawk CAX80 gateway. The downstream light has been blinking for several days, which the manual says means "
The modem router is scanning for a downstream channel."
I have a splitter between the cable box and the modem. It was supplied by Comcast in a tech visit shortly after I switched to X1 a couple of years ago (the cable box was complaining of low power).
If I reboot the gateway it stops blinking for a while, but eventually it comes back and stays this way.
When I got to the Cable Connection status page, it says:
Status: Good | |
Action: Your setup looks fine. If you are still experience an internet issue, theNetgear Cable Knowledge Basecan provide additional troubleshooting info. |
The Downstrem Bonded Channels table says:
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables |
1 | Locked | 256 QAM | 28 | 615000000 Hz | -4.6 dBmV | 43.8 dB | 0 | 0 |
2 | Locked | 256 QAM | 13 | 525000000 Hz | -4.9 dBmV | 43.9 dB | 0 | 0 |
3 | Locked | 256 QAM | 14 | 531000000 Hz | -4.9 dBmV | 43.9 dB | 0 | 0 |
4 | Locked | 256 QAM | 15 | 537000000 Hz | -4.8 dBmV | 44.0 dB | 0 | 0 |
5 | Locked | 256 QAM | 16 | 543000000 Hz | -4.9 dBmV | 44.0 dB | 0 | 0 |
6 | Locked | 256 QAM | 17 | 549000000 Hz | -4.8 dBmV | 44.0 dB | 0 | 0 |
7 | Locked | 256 QAM | 18 | 555000000 Hz | -4.9 dBmV | 43.8 dB | 0 | 0 |
8 | Locked | 256 QAM | 19 | 561000000 Hz | -5.0 dBmV | 43.6 dB | 0 | 0 |
9 | Locked | 256 QAM | 20 | 567000000 Hz | -5.1 dBmV | 43.6 dB | 0 | 0 |
10 | Locked | 256 QAM | 21 | 573000000 Hz | -5.1 dBmV | 43.6 dB | 0 | 0 |
11 | Locked | 256 QAM | 22 | 579000000 Hz | -5.1 dBmV | 43.5 dB | 0 | 0 |
12 | Locked | 256 QAM | 23 | 585000000 Hz | -5.1 dBmV | 43.3 dB | 0 | 0 |
13 | Locked | 256 QAM | 24 | 591000000 Hz | -5.0 dBmV | 43.5 dB | 0 | 0 |
14 | Locked | 256 QAM | 25 | 597000000 Hz | -4.9 dBmV | 43.0 dB | 0 | 0 |
15 | Locked | 256 QAM | 26 | 603000000 Hz | -4.7 dBmV | 43.6 dB | 0 | 0 |
16 | Locked | 256 QAM | 27 | 609000000 Hz | -4.7 dBmV | 43.8 dB | 0 | 0 |
17 | Locked | 256 QAM | 29 | 621000000 Hz | -4.7 dBmV | 43.8 dB | 0 | 0 |
18 | Locked | 256 QAM | 30 | 627000000 Hz | -4.8 dBmV | 43.7 dB | 0 | 0 |
19 | Locked | 256 QAM | 31 | 633000000 Hz | -5.1 dBmV | 43.4 dB | 0 | 0 |
20 | Locked | 256 QAM | 32 | 639000000 Hz | -5.4 dBmV | 43.2 dB | 0 | 0 |
21 | Locked | 256 QAM | 33 | 645000000 Hz | -5.5 dBmV | 43.1 dB | 0 | 0 |
22 | Locked | 256 QAM | 34 | 651000000 Hz | -5.5 dBmV | 43.1 dB | 0 | 0 |
23 | Locked | 256 QAM | 35 | 657000000 Hz | -5.7 dBmV | 43.0 dB | 0 | 0 |
24 | Locked | 256 QAM | 36 | 663000000 Hz | -5.7 dBmV | 42.9 dB | 0 | 0 |
25 | Locked | 256 QAM | 37 | 669000000 Hz | -6.0 dBmV | 42.7 dB | 170 | 191 |
26 | Locked | 256 QAM | 38 | 675000000 Hz | -6.1 dBmV | 41.0 dB | 44 | 43 |
27 | Locked | 256 QAM | 39 | 681000000 Hz | -6.2 dBmV | 42.5 dB | 24 | 0 |
28 | Locked | 256 QAM | 40 | 687000000 Hz | -6.0 dBmV | 42.6 dB | 0 | 0 |
29 | Locked | 256 QAM | 41 | 693000000 Hz | -6.1 dBmV | 42.6 dB | 0 | 0 |
30 | Locked | 256 QAM | 42 | 699000000 Hz | -6.2 dBmV | 42.4 dB | 5274 | 8242 |
31 | Locked | 256 QAM | 43 | 705000000 Hz | -6.4 dBmV | 42.2 dB | 2220 | 4808 |
32 | Locked | 256 QAM | 44 | 711000000 Hz | -6.6 dBmV | 42.1 dB | 0 | 0 |
flatlander3
Problem Solver
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1.5K Messages
2 years ago
You're running on the weak side of the spec range for downstream signal power and picking up uncorrectable errors. That's probably tripping the firmware to flash the LED. I don't know if firmware clears that error at some point if the errors stop happening frequently or not, or after a period of time if they stop happening, or if it just sticks that way until you reboot it because it's closed source firmware.
How does it work? What does the upstream look like? Having issues like stalls, dropouts?
Some of the splitters are also signal attenuaters that reduce signal power. There may be an extra port on it that has less attenuation you can plug into. Some of them are actually powered amplifiers you plug in to a wall outlet if the tech was trying to solve a different issue. Is it in a place were you can take a picture of the front of it? Perhaps there's another piece of equipment you can swap in to give you more a bit more head room on signal.
(The forum bot will probably mark the post private for a while when you upload a photo until a moderator can take a look at it, be patient, it doesn't take that long)
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Barmar
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15.9K Messages
2 years ago
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
Yeah. You're losing 3.5dB of signal on that one. You can try to bypass it for a test. Take a look at it again and see if it changes anything. Signal power is going to change quite a bit over the course of a day anyway, that's just the way it goes. Can vary by a couple of dB depending on when you look at it, if it's raining, if the wind is blowing, if a dog barked at it...etc....
For a longer term solution, in the $10-20 range or so, if you search around a bit on some place like amazon, you can find a two-port splitter that isn't an attenuator. Find one that is rated for 5-2300Mhz, but without that -3.5dB signal drop. It might work better. More outputs on a splitter unless they are properly terminated aren't helpful, so stick with the two output one and only what you need.
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Barmar
Gold Problem Solver
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15.9K Messages
2 years ago
It started blinking again this afternoon. I connected the modem directly to the wall, and this is what I see now.
These power levels are better, right, so I should replace the splitter?
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EG
Expert
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110.1K Messages
2 years ago
@XfinityAirelle
FWIW. These are the in-house Comcast Community Forums, not reddit.
@Barmar
Hello stranger. Long time ! Have you forgotten the old days / lessons ? 😉
Anyway. To send a direct message (private message) to the team;
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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