Barmar's profile

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Thursday, August 10th, 2023 10:16 PM

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Downstream light blinking, but gateway status page says "looks fine"

I have a NetGear Nighthawk CAX80 gateway. The downstream light has been blinking for several days, which the manual says means "

The modem router is scanning for a downstream channel."

I have a splitter between the cable box and the modem. It was supplied by Comcast in a tech visit shortly after I switched to X1 a couple of years ago (the cable box was complaining of low power).

If I reboot the gateway it stops blinking for a while, but eventually it comes back and stays this way.

When I got to the Cable Connection status page, it says:

Status:  Good
Action:  Your setup looks fine. If you are still experience an internet issue, theNetgear Cable Knowledge Basecan provide additional troubleshooting info.

The Downstrem Bonded Channels table says:

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked 256 QAM 28 615000000 Hz -4.6 dBmV 43.8 dB 0 0
2 Locked 256 QAM 13 525000000 Hz -4.9 dBmV 43.9 dB 0 0
3 Locked 256 QAM 14 531000000 Hz -4.9 dBmV 43.9 dB 0 0
4 Locked 256 QAM 15 537000000 Hz -4.8 dBmV 44.0 dB 0 0
5 Locked 256 QAM 16 543000000 Hz -4.9 dBmV 44.0 dB 0 0
6 Locked 256 QAM 17 549000000 Hz -4.8 dBmV 44.0 dB 0 0
7 Locked 256 QAM 18 555000000 Hz -4.9 dBmV 43.8 dB 0 0
8 Locked 256 QAM 19 561000000 Hz -5.0 dBmV 43.6 dB 0 0
9 Locked 256 QAM 20 567000000 Hz -5.1 dBmV 43.6 dB 0 0
10 Locked 256 QAM 21 573000000 Hz -5.1 dBmV 43.6 dB 0 0
11 Locked 256 QAM 22 579000000 Hz -5.1 dBmV 43.5 dB 0 0
12 Locked 256 QAM 23 585000000 Hz -5.1 dBmV 43.3 dB 0 0
13 Locked 256 QAM 24 591000000 Hz -5.0 dBmV 43.5 dB 0 0
14 Locked 256 QAM 25 597000000 Hz -4.9 dBmV 43.0 dB 0 0
15 Locked 256 QAM 26 603000000 Hz -4.7 dBmV 43.6 dB 0 0
16 Locked 256 QAM 27 609000000 Hz -4.7 dBmV 43.8 dB 0 0
17 Locked 256 QAM 29 621000000 Hz -4.7 dBmV 43.8 dB 0 0
18 Locked 256 QAM 30 627000000 Hz -4.8 dBmV 43.7 dB 0 0
19 Locked 256 QAM 31 633000000 Hz -5.1 dBmV 43.4 dB 0 0
20 Locked 256 QAM 32 639000000 Hz -5.4 dBmV 43.2 dB 0 0
21 Locked 256 QAM 33 645000000 Hz -5.5 dBmV 43.1 dB 0 0
22 Locked 256 QAM 34 651000000 Hz -5.5 dBmV 43.1 dB 0 0
23 Locked 256 QAM 35 657000000 Hz -5.7 dBmV 43.0 dB 0 0
24 Locked 256 QAM 36 663000000 Hz -5.7 dBmV 42.9 dB 0 0
25 Locked 256 QAM 37 669000000 Hz -6.0 dBmV 42.7 dB 170 191
26 Locked 256 QAM 38 675000000 Hz -6.1 dBmV 41.0 dB 44 43
27 Locked 256 QAM 39 681000000 Hz -6.2 dBmV 42.5 dB 24 0
28 Locked 256 QAM 40 687000000 Hz -6.0 dBmV 42.6 dB 0 0
29 Locked 256 QAM 41 693000000 Hz -6.1 dBmV 42.6 dB 0 0
30 Locked 256 QAM 42 699000000 Hz -6.2 dBmV 42.4 dB 5274 8242
31 Locked 256 QAM 43 705000000 Hz -6.4 dBmV 42.2 dB 2220 4808
32 Locked 256 QAM 44 711000000 Hz -6.6 dBmV 42.1 dB 0 0

Problem Solver

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1.5K Messages

2 years ago

You're running on the weak side of the spec range for downstream signal power and picking up uncorrectable errors.  That's probably tripping the firmware to flash the LED.  I don't know if firmware clears that error at some point if the errors stop happening frequently or not, or after a period of time if they stop happening, or if it just sticks that way until you reboot it because it's closed source firmware. 

How does it work?  What does the upstream look like?  Having issues like stalls, dropouts?

Some of the splitters are also signal attenuaters that reduce signal power. There may be an extra port on it that has less attenuation you can plug into.  Some of them are actually powered amplifiers you plug in to a wall outlet if the tech was trying to solve a different issue.  Is it in a place were you can take a picture of the front of it?  Perhaps there's another piece of equipment you can swap in to give you more a bit more head room on signal. 

(The forum bot will probably mark the post private for a while when you upload a photo until a moderator can take a look at it, be patient, it doesn't take that long)

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2 years ago

I'm not having any operational problems that I can detect. I just did a speedtest and I got 913 Mbps down, 23.4 Mbps up.
I've attached a picture of the splitter above. The cable from the wall is about 2 feet. The black cable goes to the X1 box and I think it's 3 feet. The white cable goes along the wall across the room to the modem, I estimate it's 30-35 feet long. This long cable was installed decades ago when I first got cable modem service (it was one of the predecessor companies that eventually became Comcast through numerous mergers and spinoffs, I've long forgotten its name).

Official Employee

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790 Messages

@Barmar Thanks for sharing and posting the pic. It looks well enough. They do go out overtime, and it's hard to tell just looking at it, overall the connections look proper. Have you tested to see if the downstream is lost by directly connecting to the outlet, and bypassing the splitter section? That will stop the service on the tv of course, but this is just to test for now. If you check it at that location, and verify that it just stays on no matter what, the splitter or cable will be next to check. If it continues even directly connected to the wall, then it may be further up the line outside the home. Hope that makes sense. Try that now, let us know the results, and it will help us isolate where the drop is coming from! 

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I haven't changed anything yet, but tonight the light isn't blinking. When I check the status page all the Power values have increased by .1, e.g. from -5.1 to -5.0. The SNRs are most within 0.2 plus or minus of the above values, a couple are a little further. Errors have only changed on one channel: channel 13 now has 17 correctable and 17 uncorrectable.

If it starts blinking again I'll perform the experiment of connecting the modem directly to the wall.

(edited)

Official Employee

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137 Messages

@Barmar, we appreciate you working with us to find out what's causing this. Please post an update if you see any changes.

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Problem Solver

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1.5K Messages

2 years ago

Yeah.  You're losing 3.5dB of signal on that one.  You can try to bypass it for a test.  Take a look at it again and see if it changes anything.  Signal power is going to change quite a bit over the course of a day anyway, that's just the way it goes.  Can vary by a couple of dB depending on when you look at it, if it's raining, if the wind is blowing, if a dog barked at it...etc....

For a longer term solution, in the $10-20 range or so, if you search around a bit on some place like amazon, you can find a two-port splitter that isn't an attenuator.  Find one that is rated for 5-2300Mhz, but without that -3.5dB signal drop.  It might work better.  More outputs on a splitter unless they are properly terminated aren't helpful, so stick with the two output one and only what you need. 

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15.9K Messages

2 years ago

It started blinking again this afternoon. I connected the modem directly to the wall, and this is what I see now.

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked 256 QAM 28 615000000 Hz -2.1 dBmV 42.6 dB 1407 525
2 Locked 256 QAM 13 525000000 Hz -1.4 dBmV 43.5 dB 1487 453
3 Locked 256 QAM 14 531000000 Hz -1.4 dBmV 43.6 dB 1337 915
4 Locked 256 QAM 15 537000000 Hz -1.3 dBmV 43.6 dB 1427 930
5 Locked 256 QAM 16 543000000 Hz -1.2 dBmV 43.7 dB 1320 916
6 Locked 256 QAM 17 549000000 Hz -1.2 dBmV 43.7 dB 1357 882
7 Locked 256 QAM 18 555000000 Hz -1.3 dBmV 43.6 dB 1368 880
8 Locked 256 QAM 19 561000000 Hz -1.4 dBmV 43.1 dB 81 509
9 Locked 256 QAM 20 567000000 Hz -1.5 dBmV 43.3 dB 2863 5549
10 Locked 256 QAM 21 573000000 Hz -1.6 dBmV 43.4 dB 1276 837
11 Locked 256 QAM 22 579000000 Hz -1.4 dBmV 43.4 dB 9146 15445
12 Locked 256 QAM 23 585000000 Hz -1.2 dBmV 43.1 dB 4465 15775
13 Locked 256 QAM 24 591000000 Hz -1.3 dBmV 43.3 dB 7740 2030
14 Locked 256 QAM 25 597000000 Hz -1.5 dBmV 42.4 dB 3525 6814
15 Locked 256 QAM 26 603000000 Hz -1.7 dBmV 42.9 dB 3057 9184
16 Locked 256 QAM 27 609000000 Hz -2.4 dBmV 42.4 dB 1314 818
17 Locked 256 QAM 29 621000000 Hz -2.0 dBmV 42.9 dB 1252 825
18 Locked 256 QAM 30 627000000 Hz -1.9 dBmV 42.9 dB 1231 833
19 Locked 256 QAM 31 633000000 Hz -2.2 dBmV 42.7 dB 1335 829
20 Locked 256 QAM 32 639000000 Hz -2.5 dBmV 42.5 dB 1321 855
21 Locked 256 QAM 33 645000000 Hz -2.7 dBmV 42.3 dB 1294 858
22 Locked 256 QAM 34 651000000 Hz -2.8 dBmV 42.3 dB 1307 840
23 Locked 256 QAM 35 657000000 Hz -2.9 dBmV 42.2 dB 1272 861
24 Locked 256 QAM 36 663000000 Hz -2.8 dBmV 42.2 dB 1258 858
25 Locked 256 QAM 37 669000000 Hz -2.9 dBmV 42.1 dB 1377 1068
26 Locked 256 QAM 38 675000000 Hz -3.0 dBmV 40.7 dB 1351 925
27 Locked 256 QAM 39 681000000 Hz -3.1 dBmV 42.0 dB 1296 882
28 Locked 256 QAM 40 687000000 Hz -2.9 dBmV 42.1 dB 1331 852
29 Locked 256 QAM 41 693000000 Hz -2.8 dBmV 42.1 dB 1238 899
30 Locked 256 QAM 42 699000000 Hz -2.7 dBmV 42.1 dB 6822 9140
31 Locked 256 QAM 43 705000000 Hz -2.6 dBmV 42.1 dB 3533 5675
32 Locked 256 QAM 44 711000000 Hz -2.8 dBmV 42.1 dB 1379 815

These power levels are better, right, so I should replace the splitter?

Official Employee

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1.6K Messages

@Barmar, If you could check your splitter next it would be appreciated and let us know if that does the trick.

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Problem Solver

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1.5K Messages

@Barmar​ More head room on signal, so it's going the right way.  Did you reboot it to clear out the error counters after you bypassed the splitter or leave it powered on when you were hooking it up? 

Just a lot of errors in that post on all the channels.  You're trying to see if it runs a little better when hooked up on a cleaner line directly, or without the attenuation.  

*Edit:  If you did reboot it after hooking it up directly, and picked those errors up, then there might be something else further down the line to hunt for.  Another filter or a lightning/surge suppressor.  Something like that.  Likely where the cable enters the property. 

(edited)

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15.9K Messages

No, I didn't reboot. So those errors are presumably from the time when the cable was disconnected, so I didn't think they were relevant.

I just replaced the splitter. The new one  is https://www.amazon.com/gp/product/B08QVF65D8?ref=ppx_pt2_dt_b_prod_image from Amazon.com. But my power levels are no better.

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@XfinityChelseaB​ I replaced the splitter today, see the above answer. But the power levels are still poor. Is the new splitter also losing 3.5db? When choosing a splitter, how can I tell? The old splitter says "-3.5db" on each of the outputs, but the new one has no such label.

Problem Solver

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1.5K Messages

@Barmar​   Spec range is from -7dB to +7dB.  (It was a larger range, but I think they're using the same DOCSIS 3.1 parts now).  You're just trying to stay within the wave and see if that can help cut down on uncorrectable errors you were seeing at higher frequencies on the end of that range, which you did.  Maybe you were drifting out of spec or performing poorly at the edges of it.  Signal power also varies a bit over time daily. 

If you get a splitter that says -3.5dB on the outputs, it's also an attenuator, so it will reduce signal, which you don't want in your case (other times you do want that depending on the situation).

If the splitter is rated for 1000Mhz like that comscope, the pass band begins to roll off before that, so you want one that is rated  to pass signal at frequencies higher than that.  1600Mhz if you are using MoCA gear or DOCSIS 3.1 at least, but you might as well use 2300MHz stuff since they make them.

To bench testing them and see what they do?  You'd need an arbitrary wave form generator and an oscilloscope to see it.  You've kind of got that though.  Your piece of test equipment that matters is your modem and the signal it sees. Reboot it and check out the error counters.  See if the blinking issue goes away.

Expert

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110.1K Messages

2 years ago

@XfinityAirelle 

FWIW. These are the in-house Comcast Community Forums, not reddit.

@Barmar 

Hello stranger. Long time ! Have you forgotten the old days / lessons ? 😉

Anyway. To send a direct message (private message) to the team;


Click "Sign In" if necessary.
 
Click the "Direct Message" icon  in the upper right corner or https://forums.xfinity.com/direct-messaging  
 
Click the "New message" (pencil and paper) icon.
 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
An "Xfinity Support" graphic replaces the "To:" line.
 
Type your message in the text area near the bottom of the window.
 
Press the "Enter" key on your keyboard to send it.

See https://comca.st/3KQF8q9  for an example.

[Permission from and credit given to BruceW].

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