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user_immly9
1st Topic

2 Messages

Wednesday, November 15th, 2023 6:54 PM

Closed

Downstream docsis 3.1 connection

My downstream connection constantly changes from blue to green. Why would modem not keep a consistent docsis 3.1 downstream connection? Using SB8200.  Thank you

Question

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Updated 

2 years ago

73

1

0

EG

Expert

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111.5K Messages

2 years ago

Not much info there to be able to advise you......

First. What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1  

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

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user_immly9

2 Messages

Thank you. As luck would have it currently experiencing an outage.  Will update when online

2 years ago

0

XfinityAirelle

Official Employee

 • 

2.7K Messages

Hi there user_immly9! We wanted to check in. Are you still having issues? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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