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Lkpolo
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Problem Solver

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563 Messages

Tuesday, August 18th, 2026 1:46 PM

Download speeds?

ive been trying to update one of our Apple Watches for 30 minutes. I think this is an update from a few days ago that never downloaded. Is there a network issue in my area? Also, on our XFINITY app the app shows that my husband has two iPhones. Not correct. Sometimes that app shows ghosts ( a device with a previous software version) Anybody have information on this. 

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3 hours ago

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XfinityJorge

Official Employee

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3.2K Messages

6 hours ago

Lkpolo Hello there! Thank you so much for reaching our to our Xfinity Support Team over our Forums. Our team is here happy for the chance to work together and look into network speeds. Are you still having issues? If so we are here to help and make your experience better. 

 

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Lkpolo

Problem Solver

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563 Messages

By late Tuesday afternoon the network was working again. We had had some blinking lights which always mess up the networks around here. 

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5 hours ago

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XfinityJorge

Official Employee

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3.2K Messages

Thank you for the update, and we are happy to hear that! If you do need our help let us know, and we are happy to jump into this. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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BruceW

Gold Problem Solver

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27.6K Messages

3 hours ago

... the app shows that my husband has two iPhones. Not correct. ...

That may be because of the "Private Wi-Fi Address" feature. See https://support.apple.com/en-us/102509.

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