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Lkpolo
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Problem Solver

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563 Messages

Tuesday, August 18th, 2026 1:46 PM

Download speeds?

ive been trying to update one of our Apple Watches for 30 minutes. I think this is an update from a few days ago that never downloaded. Is there a network issue in my area? Also, on our XFINITY app the app shows that my husband has two iPhones. Not correct. Sometimes that app shows ghosts ( a device with a previous software version) Anybody have information on this. 

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14 minutes ago

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XfinityJorge

Official Employee

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3.2K Messages

1 hour ago

Lkpolo Hello there! Thank you so much for reaching our to our Xfinity Support Team over our Forums. Our team is here happy for the chance to work together and look into network speeds. Are you still having issues? If so we are here to help and make your experience better. 

 

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