Download speeds way below paid for?

Let me get this right. We pay for speeds of up to 500mbps and get 200 and its OK? I had a tech scheduled for last week to check my speed and connection and never showed or bothered to contact me.

Hey @shipper50,

Thank you for visiting our official Xfinity Forums Community support page. We will be more than happy to offer assistance towards the Xfinity Internet service. While you may pay for a higher speed, you may not always be able to achieve those faster speeds. We do provide fast access to the Internet, but many factors can affect the speeds being received.

This can be outside factors such as distance, network hops, server speeds and many more. A great example is downloading a game. When I download games or updates, I rarely get close to the maximum speeds I subscribe to. This is probably due to the server speeds pushing out the games and updates not being able to be as fast as my connection. Always happens on my game consoles. 

A good way to verify that your home is receiving the speeds close to your subscription would be visiting our speed test website by Clicking Here. You can also download our amazing Xfinity Application where you can perform a Whole Home Network test to perform a speed test to the modem and verify the signal strength (WiFi) to your other devices. You can find more details on this by visiting our 'Full Network and device connection tests in the Xfinity app' support page. Poor wireless signal can cause slow speeds as well. 

We recommend looking this information over and let us know if you need any assistance troubleshooting further.