1 Message
Download speeds are just horrible
10/16/23 - About 10 days ago I noticed everything started working very slowly. I'm on the 800 Mbps plan; in some cases, my speed is down to anywhere from 30 to 50 Mbps. Best case scenation, I'm lucky to get 30% of what I am paying for. After 4 or 5 calls to tech support, two technicians at home looking at the problem, replacing my ethernet cables, installing an Xfinity modem (to rule out it was my own modem), nothing has really improved the situation. Unless there is a serious "system" problem, I'm starting to think Xfinity is throttling the bandwidth, as with some the applications I use I can see a consistent reduction in speed more than with other applications. At the very least we know from Xfinity's own policy that they reserve the right to "manage" the network (read here, control the bandwidth). Unfortunately, as consumers we do not have any recourse.
P.S. I'm on a hard-wire ethernet cable directly to the modem.
XfinityJorge
Official Employee
•
2.1K Messages
2 years ago
Hello @TangoTX thanks for using our Forums to contact our Xfinity Support Team. We are happy to work with you and look into the speed issues you are having. Please send us a private message with your full name and service address. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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