Visitor
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1 Message
Download speed is good, but upload speed to my desktop is terrible
I have a cat6 ethernet cable plugged from my xfinity gateway into my aurora r8 desktop. My download speed is hitting around 900 mbs, but my upload is only 2 mbs. This didn't seem to happen until a few weeks ago. I have done all of the typical troubleshooting (restart modum, check connections, restart device, update drivers on desktop, trying different ethernet cables to rule out a bad cable, etc) and nothing changes the upload speed. Our plan calls for 100mbs upload. Please help
XfinityJanelle
Official Employee
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1.8K Messages
1 month ago
Hey @vballuvr15 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the upload speed. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond momentarily.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
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XfinityDilary
Official Employee
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2.5K Messages
1 month ago
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