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Ken_77080
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9 Messages

Wednesday, January 26th, 2022 2:19 AM

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Download speed cut in half

Starting in late Oct 2021, my download speeds have been cut in half regardless of the time of day.  I have tried at 3:00 am, 10:00 am, 2:00 pm, and 8:00 pm. On the Xfinity speed test page, I am exceeding what I am paying for, yet actual download speeds are half.  This sounds a lot like a mid-level management decision to cut costs by selling the customer a product but only delivering half of that product. Is anyone else experiencing this problem?

Additional details:  My PC is connected directly to the Xfinity router/modem with a CAT6 ethernet cable. No wifi involved.

                               Previous download speeds averaged between 53-66 mbs.  Now they are 27-33 mbs.

Question

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Updated 

3 years ago

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EG

Expert

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110.7K Messages

3 years ago

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Ken_77080

Visitor

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9 Messages

3 years ago

EG,

Appreciate the link. Lots of information there but did not resolve my problem. Thanks again.

When I tried clicking on the 10.0.0.1 link and logging in, my Username was not recognized. I tried several but luck. Tried the 192.168.100.1 link but the system timed out and could not get to that page.

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EG

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110.7K Messages

@Ken_77080 wrote; 

When I tried clicking on the 10.0.0.1 link and logging in, my Username was not recognized. 

The default username is admin and the default password is password

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

Ken_77080

Visitor

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9 Messages

Thank you but I still receive "incorrect password for admin".

3 years ago

0

EG

Expert

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110.7K Messages

@Ken_77080​ 

Then it must have been changed. The only thing that you can do to regain access at this point is to hard reset the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. The user name and the password will then become the defaults of admin and password. As an FYI, you will lose any customized settings, and they will need to be re-configured from scratch.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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Ken_77080

Visitor

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9 Messages

3 years ago

I just ran a speed test at https://speedtest.xfinity.com/ and got 465.1.

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Ken_77080

Visitor

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9 Messages

3 years ago

I had a Xfinity technician come out and try to determine my problem. He could not figure it out. He took a lot of pictures with his phone and then left saying he would give them to his Supervisor. 

I am not sure what the next step is other than sit and wait. Keep yo9u posted when I hear something.

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CCAshley1

Official Employee

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746 Messages

Hi, please send us a private message so we can look into your concern further as well. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_a81570

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4 Messages

xfinity ashley 

i am having issue with service even after tech was at my home

how can i send a private message for help

thanks jack

3 years ago

0

EG

Expert

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110.7K Messages

@user_a81570​ 

Please create a new topic of your own here on this board detailing your issue. Thanks.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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user_a81570

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4 Messages

i fixed this it was software not xfinity

3 years ago

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Ken_77080

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9 Messages

user_a81570, Thank nyou for the fix.

All is now good in Middle Earth.

Please close this post somebody.

3 years ago

0

EG

Expert

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110.7K Messages

3 years ago

@Ken_77080 

Here's how...................................

To send a direct message [private message]:

Click "Sign In" if necessary.
 
Click the "Direct Message" icon  in the upper right corner or https://forums.xfinity.com/direct-messaging  
 
Click the "New message" (pencil and paper) icon.
 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
An "Xfinity Support" graphic replaces the "To:" line.
 
Type your message in the text area near the bottom of the window.
 
Press Enter to send it.

[Permission from and credit given to BruceW].

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Ken_77080

Visitor

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9 Messages

3 years ago

Thank you everybody for your support. 

How do I close this message?

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CCCrystal1

Problem Solver

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528 Messages

You are most welcome! Was your issue resolved? 

I no longer work for Comcast.

3 years ago

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EG

Expert

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110.7K Messages

3 years ago

Quite welcome ! Let's leave your topic open for now so that you can please circle back and share any possible solutions here which may benefit other readers. Thank you.

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Ken_77080

Visitor

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9 Messages

3 years ago

Ok, I will leave this post open for others to review.

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EG

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110.7K Messages

@Ken_77080​ 

As was stated, we would like you and / or an Xfinity Support rep to please post back here with the solution if you get one. Thank you !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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Ken_77080

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9 Messages

I have not received any response from Xfinity, yet.  I did notice starting yesterday until now, 0600, The Comcast speeds accross the country seem to be having problems. I tested using the xfinity speed test and Ookla speed test.  They match.

3 years ago

0

EG

Expert

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110.7K Messages

@Ken_77080 

Looks like this fell through the cracks... Try sending another direct message to Xfinity Support.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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