DeltaKid's profile

Frequent Visitor


9 Messages

Thu, Jul 22, 2021 3:25 PM


Is there any way I can reduce the frequency of the reset commands (docsDevResetNow) sent from xfinity to my Motorola MT7711 modem?

My modem is resetting every night, which disconnects me from my employer's VPN.


Official Employee


333 Messages

2 m ago

Hi there! This is a great question. Since we push updates such as firmware to your modem, there is no way to change these settings at this time. We hope this answers your question. Please let us know if we can assist you further! 

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