1 Message
Distress
Intermittent internet connectivity. Only connected ~20 minutes out of every hour. Diagnoses says everything is fine. On second modem having same issues. Can't afford technician. Pay for phone service, that also doesn't work. Online robot can't help, stores won't help. If I had any other service provider in my state, I would be their customer just to get away from the headache, [Edited: "Language"/"Inflammatory"]. Deal with it.
XfinityAdrienne
Official Employee
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2K Messages
3 years ago
Hey there, @Twoshane95! That is certainly not the experience we want for our customers to have, and we would be happy to dig into everything on our end to ensure the connection is stable. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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118.6K Messages
3 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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