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user_5hud5b
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2 Messages

Thursday, December 11th, 2025 9:55 AM

Disconnecting after starting up PC

After starting up my PC [From Sleep or Turning on] i go into online gaming a bit soon after but as soon as the first match/game  starts up [about 5-10 mins in] it disconnects me, afterwards its no problem

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1 day ago

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XfinityJeff

Official Employee

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472 Messages

2 days ago

Good morning @user_5hud5b, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that uses a PC as my primary gaming device, I can understand the frustration of having an issue with the device dropping connection, but you have reached the right team for assistance with this issue. Is your PC connected to the internet via a ethernet cable, or over WiFi?

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user_5hud5b

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2 Messages

Eternity cable directly to the wall

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2 days ago

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XfinityThomasA

Official Employee

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3.1K Messages

 

user_5hud5b - Thank you. Let's take a closer look and troubleshoot this issue together.  f you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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2 days ago

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EG

Expert

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114.9K Messages

1 day ago

@user_5hud5b @XfinityThomasA 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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