U

Visitor

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1 Message

Tue, Jun 21, 2022 7:42 PM

Disappearing Modem Event Logs

I've been experiencing intermittent T3 timeouts starting this month (which is not what this post is about). Since my modem was
about 10 years old I replaced it with a new Motorola MB7621. I'm still seeing the timeouts "Started Unicast Maintenance Ranging - No Response received", etc in the modem event log, which I kind of expected.

But here's the issue, I never seen more than one or two messages in the event log at a time. Whenever I look, if a new message appears any older message will have disappeared.

The modem is not getting power cycled, the uptime is not reset. I am not clearing the logs.

XfinityMikeB

Official Employee

 • 

668 Messages

11日前

Hi @user_82d19c, thank you for reaching out. I know how important it is to get your modem working correctly.  I'm sorry to hear you're experiencing issues.  I know what it's like not having my own service working. It can be a nightmare! What type of modem are you using? 

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