Visitor
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3 Messages
Disabling IPV6 temporarily
I am trying to connect my smart home device (Litter Robot) to my WiFi. The device can only access 2.4 GHZ connections and IPv4 router.
I am currently using the Dual Band XB3 Gateway which has the 5 GHZ AND 2.4 GHZ connections. The only problem I have is that I can't disable the IPv6 to allow my device to connect to the IPv4 address.
Andyross
Gold Problem Solver
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7.9K Messages
3 years ago
That shouldn't make a difference. If it doesn't understand IPv6, it won't even see it.
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EG
Expert
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104.4K Messages
3 years ago
@user_6a4a05
The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the device with the 2.4 band's SSID (broadcast name) and password.
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user_6a4a05
Visitor
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3 Messages
3 years ago
I have to connect my phone to the litter robot's WiFi hotspot, then pair it with my home WiFi. I have no issue connecting to the robot on my phone, but the robot has issue connecting to my wifi.
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user_399b07
Visitor
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1 Message
3 years ago
Did you find a solution this? I'm in the exact same boat. I'll likely try the XFI in bridge mode and use my old router for wireless. Incredibly frustrating because I already switched everything else over to the new Wifi. This is why nobody wants to use Xfinity hardware. A simple feature that's no available. Luckily I'm not paying for this piece of junk and can return it once the yearly promotion that gives me free unlimited data is up.
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Jlavaseur
Problem Solver
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948 Messages
3 years ago
so if it don't give you the option to shut it off, be creative, set the dhcp range for IPv6 to the same ip, if it will let you, if not not set it one apart, set 2 fake reserve IPs to take up the 2 slots, it wont offer a IP if there is none open, essentially shutting it off Master the Xb7 Don't Let it Master You
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