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Tuesday, November 26th, 2024 2:52 PM

direct messaging

I guess I need to do this to try getting any customer service that isn't AI?

Expert

 • 

107.6K Messages

1 month ago

@user_30k0io 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

Official Employee

 • 

1.9K Messages

28 days ago

Hi there @user_30k0io!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and want to help in any way that we can in addressing your service concerns.  How can we be of assistance?

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