There are quite a few areas to review that may help resolve your connectivity issue. I'd like to start by asking what troubleshooting steps have you already taken. For example, have you already attempted to reboot your modem? It may be hard to remember all steps that have been taken, our Tips for troubleshooting your Xfinity Internet connection post may help jog your memory.
XfinityJustinM
Official Employee
•
1.2K Messages
48 minutes ago
Hi @user_efmqj8,
There are quite a few areas to review that may help resolve your connectivity issue. I'd like to start by asking what troubleshooting steps have you already taken. For example, have you already attempted to reboot your modem? It may be hard to remember all steps that have been taken, our Tips for troubleshooting your Xfinity Internet connection post may help jog your memory.
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