Does nothing at all. I have the flashing white light for the activation, then goes to “checking connection” for ~5 minutes and then comes back with “something’s not right” and then wants me to schedule an appointment with a tech in 3 weeks. This is utterly insane and 1 day into being an xfinity customer I am regretting it heavily
user_zqpbbh Hi there! Our team will be happy to help with activation! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit.
Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.
If not, try calling 1-855-652-3446. That is their self-install device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
user_zqpbbh
4 Messages
11 months ago
Does nothing at all. I have the flashing white light for the activation, then goes to “checking connection” for ~5 minutes and then comes back with “something’s not right” and then wants me to schedule an appointment with a tech in 3 weeks. This is utterly insane and 1 day into being an xfinity customer I am regretting it heavily
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EG
Expert
•
110.5K Messages
11 months ago
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit.
Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.
If not, try calling 1-855-652-3446. That is their self-install device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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EG
Expert
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110.5K Messages
11 months ago
@user_zqpbbh
Did any of those methods that I shared work for you ?
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EG
Expert
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110.5K Messages
11 months ago
@user_zqpbbh
What exactly is going wrong ? Did you send that requested direct message to the employee ?
(edited)
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EG
Expert
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110.5K Messages
11 months ago
Have a ball...
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