Khoko77's profile

New Poster

 • 

1 Message

Sat, Aug 22, 2020 6:00 PM

Dell work laptop unable to locate network since swap to XB7

Hello,

 

Since my upgrade to the XB7 gateway, my laptops are unable to locate my network names (2.4 and 5).  How can this be corrected?

Responses

EG

Expert

 • 

86K Messages

8 m ago

The two WiFi bands have recently been combined into one with the Comcast gateway devices.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
BruceW

Gold Problem Solver

 • 

22.2K Messages

8 m ago


@Khoko77 wrote: ... my laptops are unable to locate my network names (2.4 and 5).  ...

Does the suggestion in https://forums.xfinity.com/t5/Your-Home-Network/Wifi-not-showing-up/m-p/3351901#M328043 help?

New to the Community?

Start Here