Contributor
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83 Messages
Delayed Ethernet Connection--more
This follows up on previous conversations about computers with ethernet connections (not wireless) experiencing delays in getting connected after waking up from sleep. People with both the XB6 and XB7 gateways have been experiencing this problem since mid-December.
If you were contributing to the previous discussion about this, please check in here and let's continue the discussion. Here is a partial list participants:
@alantrainor1 , @BlackTriad , @Kruunk83 , @TomasNieve , @sjwj , @hjens , @blueaid
@g-hodgson , @fiero44 , @badcrab
@BlackTriad -- Is your gateway still running the updated firmware? Has the updated firmware fixed your problem?
Has anyone else received updated firmware which has fixed this problem?
corgi11
Problem Solver
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982 Messages
4 years ago
I had this version for 2 weeks and it worked fine on my XB6 CGM4331COM_4.6p5s1_PROD_sey
I was downgraded to CGM4140COM_4.4p10s2_PROD_sey and it is slow to connect to ethernet. I am having no other problems. I would sure like the previous software I had for 2 weeks. Why was I downgraded in the first place?
Can someone at Comcast push the newer software to me anrd then whitelst it so it doesn't go away agian.
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SteveWW
Contributor
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83 Messages
4 years ago
>> Quick little correction. I was having this issue on an XB6, Comcast sent me an XB7 which is not having the issue.
Thanks for the correction @tfs128 . Your earlier post was quite clear about this; I incorrectly grouped your situation with the firmware updates that others had received when I wrote my post.
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SteveWW
Contributor
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83 Messages
4 years ago
@Lititzdb -- The easiest way to see your fimware version:
a) Point your browser to 10.0.0.1
b) Log in to the router
c) In the left column, click on "Software" and you'll see the firmware version ("Software Image Name"). It will look something like this: CGM4140COM_4.4p10s2_PROD_sey -- although of course your specific numbers may be different.
CGM4140COM means that this gateway is an XB6 made by Technicolor
4.4p10s2 is the actual firmware version, which is the information we're looking for
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BlackTriad
Frequent Visitor
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16 Messages
4 years ago
If you read back on the locked thread you’ll see that I reported that my firmware was rolled back the next day.
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SteveWW
Contributor
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83 Messages
4 years ago
>> If you read back on the locked thread you’ll see that I reported that my firmware was rolled back the next day.
Thanks @BlackTriad -- I do remember now. Your firmware was upgraded to 4.6p7s1 which did fix the problem but the next day another version was pushed to your gateway which caused the problem to return. You were reverted to 4.4p6s1 which many of us have had and that version is definitely associated with this problem.
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Tek
Problem Solver
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919 Messages
4 years ago
So I received the fixed firmware on my modem at 3AM on 2/17. Last night, I received an alert that my modem rebooted again around 2:45am on 2/18. I thought for sure the reverted the firmware, but they did not.
How often do they reboot modems for no reason around 3AM? My firmware didn't change this time, so I am not sure why they did it?
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corgi11
Problem Solver
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982 Messages
4 years ago
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corgi11
Problem Solver
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982 Messages
4 years ago
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fiero44
Contributor
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24 Messages
4 years ago
Nothing here yet since my last firmware change on 2-17 which did not help ...
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jmah20
Frequent Visitor
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13 Messages
4 years ago
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Tek
Problem Solver
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919 Messages
4 years ago
Update! Recieved yet another firmware update around 3AM on my XB7:
New Firmware with fix from last week:
CGM4331COM_4.6p5s1_PROD_sey
New Firmware from last night (also has fix):
CGM4331COM_4.6p6s1_PROD_sey
Two firmware updates in one week!
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BlackTriad
Frequent Visitor
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16 Messages
4 years ago
The delay seems to be finally, almost three months later, corrected. A look at my XB6 firmware shows:
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fiero44
Contributor
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24 Messages
4 years ago
Good to hear BlackTriad .. I still have 4.4p10s2 on my XB6 . Hope it will be my turn soon .. I might have missed it but it would have been nice if a Comcast Rep had posted recently that they know they have a problem and are in the process of correcting it ...
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SteveWW
Contributor
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83 Messages
4 years ago
Fixed for me too! Overnight my XB6 was updated to 4.6p9s1 and that fixed the problem.
Glad to see that several others have also received updated firmware that fixed this problem. I'm guessing that those who haven't yet received the fix will get it soon.
I agree with @fiero44 that Comcast's lack of communication has been a serious problem while all of us have struggled with this issue. Even just a little bit of communication would have helped a lot.
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g-hodgson
Contributor
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257 Messages
4 years ago
Very happy to hear that the fix is FINALLY rolling out!!!
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