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Default Router Login No Longer Works
After installing a new router/modem combo unit, the default login and password for my router/modem no longer works. I recently installed a Motorola MG7700. Before I activated the unit with Xfinity, the default username "admin" and password "motorola" worked fine, and I could login to the unit's configuration page. However, after I activated the unit with Xfinity's app, the same login and password no longer work. I still have a working internet connection, but I can't login to the router/modem to change the WiFi name and password.
Again, the default login and password worked fine before Xfinity's activation. I only experienced problems after activation. Is it possible that Xfinity somehow changes the default username and password for the router during activation? If so, does anyone know what the new username and password would be?
Thanks for any help!
Accepted Solution
BruceW
Gold Problem Solver
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25.8K Messages
3 years ago
You'd have to use a router that is separate from the modem. They always have absolute control over modems and gateways, but not over standalone routers.
Yes. Again, having a separate router would prevent this.
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BruceW
Gold Problem Solver
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25.8K Messages
3 years ago
Please see https://forums.xfinity.com/conversations/your-home-network/wifi-password-for-third-party-modem/61787602356f1c35c0ad5973?commentId=6178802f3fc3e17674caada1
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