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Friday, April 12th, 2024 7:19 AM

Closed

Default Gateway username and password doesn't work at all (TRIED FACTORY RESET)

I'm trying to login to my gateway to change some setting around and no matter what I try nothing works.

I have tried

  • Factory Resetting (Multiple times)
  • the username and passwords: admin, password
  • Poking around the app
  • Other solutions on this website
  • Calling Support (Got put into an infinite loop of it trying to get me to come to the website)
  • The "Xfinity Assistant" (Barely an "assistant")

Nothing seems to work at all, I have been into networking since I was 11(20 now), and I genuinely can't find the issue. I'd appreciate any and all help.

Official Employee

 • 

1.8K Messages

1 year ago

@user_l49tng Thank you for reaching out to us and posting via our forums. The admin login page should be 10.0.0.1 and should not change. May I ask for what reason you are trying to access the admin page for the gateway? All settings should be available via the xFi app directly or the Xfinity website. 

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